How to Empower Employees and Keep Track Of Their Performance
Employees make up your most valued investment. You have to get a positive return on investment (ROI) for your employees. Most businesses will reward employees for their efforts in contributing to the profit. However, it goes beyond rewarding them for a job well done. You have to empower them with the right resources so that they can perform well. Remember that for a small business such as a restaurant or retail store; the profit is the objective. Every day you have to generate reports on sales and see to it whether you have achieved your target or not.
The point of sale (pos) system can help your employees to be organized and steadfast in helping your business grow. They should know about the business in all aspects. This will include the type of product you deal with, the customer base or target market, the suppliers, and the profit goals. Having such information with them will help them execute the business plan and strategy you have set forth. Where sales and inventory are concerned, you should involve your employees especially those in the sales and marketing department. Some of the ways how you can empower your employees to be more productive include:
Invest in the mobile POS
The mobile POS system works well as they can reach out to the customers away from the business premises. The competition for customers has become vigorous in the business world. You need your sales team to reach out to where customers are. The best way to do this is to equip them with the mobile pos system where they can market your business and still execute the sale in the process.
Make information about the products and business available to employees
Information is what should be available to your employees. When you have salespersons out in the field selling your business, you need them to have information at their fingertips. Customers will ask critical questions, and if your staff does not have the right answers, then it is possible that they will execute the sale. Information on the go is where the mobile POS system comes in. You can get all data and information about the business which will help the sales team improve sale.
Educate and train them on the use of the POS system
The point of sale system is easy to learn and operate. However, training and education on how to use and utilize it to increase sales will be a plus. For example, you can teach them how to generate reports and make data entry for sales and purchases. By so doing, you are educating your employees about your business and thus a good way of achieve the positive return on investment (ROI) for your staff.
Introduce reward schemes for better performing staff
Hard work plus results should be rewarded diligently. You can introduce a system whereby if the sales staff attains a particular target, they should be rewarded on a commission basis. This way, employees will strive to reach such a target as it means more reward in the form of commission. It will thus motivate them to increase sales by utilizing the available resources they have with them.